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United's Kirby goes rogue with plan that may spur lower airfares
Published in 30-1-2018
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Scott Kirby has a very specific view about how the three U.S. hub-and-spoke airlines work best, having managed two of them. In his current job as president of United Continental Holdings, Kirby's role is to oversee a major overhaul of how the carrier operates, beginning with a broad restructuring of its three domestic-focused hubs in Houston, Chicago and Denver. By United's math, this trio has profit margins that are 10 percent below the inland domestic hubs operated by American Airlines and Delta Air Lines. That gap is one big reason for United's third-place finish among the three in recent years. The troubles, Kirby explained, began shortly after Chicago-based United swallowed up Houston-based Continental back in 2010.